Airline ticket exchanges and resulting debit memos are what nightmares are made of for most travel agents.

According to information released by IATA, 2,7 million ADMs were issued in 2016 to a value of more than US$570m. Taxes, commissions and refunds are the three main causes for the number of ADMs charged.

IATA stats show that there is at least 1 ADM for every 323 transactions issued. In terms of money, this means that for every US$995 of sales, there is at least US$1 that goes into ADMs.

In Africa, Airline Debit Memos range from $50 up to $250 with the global average being at $110

Not only are ADMs a costly issue, they are also time-consuming. On average, it takes 9 to 12 weeks for ADMs to be detected and issued. Once issued, travel agents are facing a lengthy 4- to 6-month process until it can be settled.

“IATA agents across the globe see ADMs as the number-one problem and challenge when dealing with the IATA airlines and the BSP,” says Jayson Westbury, Chairman of the World Travel Agents Association Alliance and the CEO of the Australian Federation of Travel Agents.

So, how can travel agents reduce ADMs and the headaches that accompany them?

The answer lies within modern automated tools and technology.

Amadeus Ticket Changer allows travel agents to charge the right fare, tax and penalty to become office superheroes and wipe out Airline Debit Memos related to reissues.

Amadeus Ticket Changer systematically and accurately calculates the fare, tax balance and penalty fee. This ensures the right fare and the right penalty charge are applied, helping to avoid Airline Debit Memos and save on unnecessary costs.

“Amadeus Ticket Changer gives us peace of mind thanks to automated fare recalculation, automatic tax collection and the application of penalties. This eliminates potential Airline Debit Memos. As well as the financial gain, we save enormously on time, by minimising the steps to change a ticket,” says Nadine Pathier-Dechenaux, Business Operations Manager, Selectour Bleu Voyages in France.

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