If you have ever booked travel for corporate customers, you know that last-minute changes are not just a requirement, they are a way of life for most road warriors!
Of course, these travellers are turning to their travel agent to help them with any changes they would like to make.
A recent study performed by ASATA, The 21st Century Travel Agent, shows that offering assistance with travel plan changes ranks high on the agenda of what most travellers expect from their travel agents (87% of Baby Boomers, 80% of Generation X and 100% of Millennials consider this an important service provided by the travel agent).
Although it’s easy to understand why corporate travellers often need to change their flights at the last minute, it puts tremendous pressure on the travel consultant.
Imagine the following scenario: Your client’s meeting in Nairobi is running late and they just know they will never make their flight back to Johannesburg in time. What’s their first call of action? They message you from their cell phone requested you to ‘quickly’ make the necessary changes to their flights and accommodation in line with the company’s travel policy.
While you are working against the clocking, juggling your clients’ travel policy and approval processes, mistakes are quick to happen.
However, with Amadeus Ticket Changer, you considerably limit your risks of making mistakes. Amadeus guarantees ticket reissues with over 130 airlines filing Category 31 Voluntary Changes fare rules, so that travel agents can handle multi passenger type changes all at once and as many times as they need to.
In Africa, Amadeus offers guaranteed fare rules for voluntary changes from 8 out of the top 10 airlines operating in Africa!
Visit www.worksmarter.amadeus.com to get started with Amadeus Ticket Changer